Broker Feedback
At CIB our aim is to go the extra mile and to consistently provide you with world-class service!
Our brokers are instrumental in our lives and as such, we like to ensure that they are our primary focus in all that we do.
Here are some of the recent things they have said about their dealings with our people…
Should you wish to submit your feedback, please click here.
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SGJ Brokers
Hi CIB,
We just wanted to say what an absolute pleasure it is to deal with Charleen on a daily basis and that she is one of the most efficient claims handlers we have ever had the pleasure of dealing with at CIB.
Thank you Charleen for all your effort.
Kind Regards
Martin Steel
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Prosperity Group
WOW! Thank you for all the feedback. I’m amazed! The prosper system is great.
Well done and thank you to all of you.
Regards.
Reuben S. de Carvalho
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Client: Tracie McCabe
Hi Michelle,
My name is Tracie McCabe and I just had the unfortunate incident of my car being written off in an accident. I put through a claim to CIB and have been dealing with Heather Smith. I just wanted to let you know that she is a true asset to your organisation - I have never dealt with such a professional and efficient person in the insurance industry. Heather has honestly blown us away with her service levels and convinced us once again that CIB is great.
I thought I needed to take the time to let you know how great she is. She understands the clients individual situation and showed true sympathy for something that was totally out of my control – thank you Heather!!
Kind regards,
Tracie McCabe
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Cannon Bridge
Dear Johan
Thank you again for the professional and easy going approach over the last two days. It was a pleasure dealing with you. You made the tenants feel comfortable and my life a lot easier in dealing with the assessment process. If there is anything you require regarding the buildings please don’t hesitate to contact me.
Thanks again for your professionalism
Kind Regards
Charles Gottschalk
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Audbern Insurance Brokers
Hi All
I would like to express my thanks to John Robertson at the great work he put in on attending for my claims. My clients have expressed their delight at his good job. He is prompt, considerate and thorough. He further makes sure that my clients receive the excess as promised. Our office noticed and appreciated his attention to detail and relentless determination to do his proper job on time. We are proud to have him as claim handler and looking forward to his future contributions. The effort and additional time that have been put into his work have not gone unnoticed and the dedication of him is greatly appreciated.
Kind regards,
Annie Seloana
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Les Michaelis
Good Day All,
I would like to take this opportunity and thank Suzaan for the fast and speedily manner she handled the above mentioned claim. She really gives a new meaning to “fast track claims” – in 30 minutes, claim captured and I received the agreement of loss, this is absolutely awesome!
Thank you very much!
Kindest Regards
Debbie Joubert
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Nissi Associates
Good day,
On behalf of Nissi Associates we would like to say a big thank you to Ahmed Maiter.
He is always so helpful when you require something of urgency he immediately assists.
We just would like to say a job well done.
Kind Regards,
Helen Theron
