CIB has partnered with Fidelity SecureFire, the largest privately owned leader in fire safety solutions to deliver comprehensive fire protection services for both commercial and residential properties. Through this initiative, all CIB policyholders will receive advanced fire response services in Gauteng and Bloemfontein effective 1 April 2025.

“Fire losses have become an increasing concern in both the commercial and residential sectors, with claims costs rising by 40% over the past 24 months. At CIB, we are confident that this partnership will bring significant value to our broker partners and clients in addressing fire-related risks as the current firefighting capacity with a large number of municipalities is inadequate” says Jon-Jon Smit, Executive Head: Sales & Marketing

The benefit will be introduced in a phased approach and CIB policyholders will have access to the following suppression and extinguishing services in the event of a fire emergency:

• Rapid response time for all covered areas

• 230+ qualified crew on standby 24-7

• Access to over 600 deployment resources, including access to over 32 fire engines strategically located within South Africa

• Access to a variety of small and large vehicles to different terrains and challenging locations with sprinkler and hydrant hook ups

• FireBlock technology to boost water capacity

• Lithium extinguishers for specialised fires

“Our partnership with CIB represents a major step forward in redefining fire response capabilities for policyholders,” says Zander Bartmann, General Manager: Special Projects at Fidelity Services Group. “Traditional firefighting resources are often stretched, and response times can be unpredictable. Through this collaboration, we are ensuring that CIB clients receive priority access to an elite fire response network that is rapid, effective, and backed by cutting-edge technology.”

“At Fidelity SecureFire, we leverage real-time intelligence, strategic deployment, and innovative suppression tools like FireBlock technology to enhance our firefighting effectiveness. With over 600 resources and highly trained personnel ready 24/7, our mission is to mitigate losses and protect what matters most. We are excited to work alongside CIB to provide a proactive solution to fire risks, offering policyholders peace of mind and unmatched protection.”