Vehicle repairers closed for purposes of the lockdown. Vehicles under repair or not drivable remain at the repairers’ premises. Once business returns to normal (following the lockdown), we will communicate revised timelines for the repair of vehicles.
Netassess will still be appointed (in accordance with the normal process) when a vehicle has been involved in an accident. All drive-in centres will be closed but desktop / digital assessments will be allowed insofar as this is possible. The requirements for digital assessment will be communicated in the event of a claim.
In case of an accident and where a vehicle is not drivable, the vehicle will be towed to one of our approved towing destinations (insofar as this is possible and permissible) where it will remain until the lock-down is lifted. In other cases, where the insured is able to continue driving the vehicle and it is safe to do so, a digital assessment will be arranged (where indicated) and, once repairers are open for business again, arrangements will be made for repair of the vehicle.
Where the insured has been provided with a rental vehicle prior to lockdown, the period of car hire can be extended up to the days allowed in terms of the policy. Unfortunately, no new requests for car hire can be accommodated during the lock-down period unless there is an absolute emergency, such as the insured requiring car hire to perform an essential service. In these situations, the process for arranging car hire will be communicated with you.
No fitments will be accommodated during the lockdown period, however, where required assistance will be provided in case of emergency.
Stolen vehicles / vehicles which are uneconomical to repair:
Our salvage service provider will be closed during the lockdown period. The licensing departments and banks will only attend to essential services and will have capacity constraints insofar as they do continue to function. As such, delays will be occasioned in finalising claims due to the unavailability of services required to be performed by the licensing departments and where outstanding finance balances for vehicles and original registration certificates of vehicles are required to finalise claims.
Crime and related investigations:
Insofar as it is possible, these investigations will be performed digitally.