CIB offers a full range of benefits
and services to policyholders that
have selected the benefit as applicable
to their insurance policy:

ROAD ASSIST OR MOTOR ASSIST
Tow-in service to the nearest approved
dealership (if under warranty), repair
centre or panel beater following an
accident claim

FIRE ASSIST
This benefit offers fire response services
nationally where available

HOME ASSIST
In the event of home
assist emergencies

BENEFITS

  • Burst geyser
  • Plumbing
  • Break-in / Glass
    replacement
  • Locksmith
  • Electrical repairs
  • Appliance repairs

If a fire emergency arises, CIB policyholders can
access the Fidelity SecureFire benefit by saving the
following emergency contact numbers:

Save the 24/7 Fire Emergency Line:
086 007 0700


Or simply scan the QR code above
to send us a WhatsApp

BENEFITS

  • Mechanical or electrical breakdown
  • Flat tyre (assistance with change of tyre)
  • Battery assistance jump start only
  • Fuel assistance voucher of R200
  • Locksmith
  • Emergency car hire and accommodation


BENEFITS

  • Rapid response time for all covered areas
  • 230+ qualified crew on standby 24-7
  • Access to over 600 deployment resources, including
    access to over 32 fire engines strategically located within
    South Africa
  • Access to a variety of small and large vehicles to
    different terrains and
  • challenging locations with sprinkler and hydrant hook ups
  • FireBlock technology to boost water capacity
  • Lithium extinguishers for specialised fires


FIRST RESPONDERS
600 Officers deployed countrywide
Each officer is equipped with a Fidelity
SecureFire Backpack (300-bar pressure,
15m spray range) and lithium extinguishers
for specialised fires, enabling them to combat
various fire types, assist in evacuations, and
provide security for clients and response teams.


SECOND RESPONDERS
61 Vehicles deployed countrywide Each vehicle is equipped with a 700-liter water tank, volume-based pump, hydrant and sprinkler hookups, FireBlock gel (boosting water capacity to 3,000 liters), firefighting equipment, and PPE, serves as crucial backup by enhancing firefighting capabilities and supporting first responders with additional resources.


THIRD RESPONDERS
32 Fire Engines deployed countrywide.


CIB policyholders can access the CIB helpdesk by contacting one of the following
emergency numbers as applicable to the product they have selected:

Personal Lines and
Commercial Lines clients
(+27) 860 104 952


Vertex clients
(+27) 860 888 889


Specialised
Buildings clients
(+27) 861 225 225


CIB Assist
WhatsApp
(+27) 87 240 7080