The 2020 CIB Broker Awards took place on 6 November in Johannesburg, under strict COVID-19 protocols for a well-deserved celebration. The event recognised CIB’s best-performing brokers over the financial year ending 31 August 2020. The company’s Managing Director, Wilhelm von La Chevallerie, called on brokers to recognise the interesting times [...]

For many, if not all of us, 2020 has been a year that’s required a complete rethink of how to approach certain situations and for a while – especially during the hard lockdown period – normal, day-to-day activities have become almost alien. The impact of lockdown on our careers has [...]

The devil is in the detail! As a noun, the definition of “generalist” according to means – “ a person whose knowledge, aptitudes, and skills are applied to a field as a whole or to a variety of different fields (opposed to specialist)”. A “specialist” on the other hand [...]

CIB’s Jayne Creswell gets to the nub of customer loyalty… When asked for reasons why clients are loyal, more advisers describe their level of service as the number one reason, as opposed to other possible factors such as market performance or even price. But is this really the case in [...]

As a successful broker you’re a self-motivated businessperson with an engaging personality. You’re well organised and you understand the insurance market. (Right?) But is all of that enough when you’re in front of your client closing a sale? As salespeople, we traditionally apply the same set of techniques and tools [...]

There’s a widely held understanding in the insurance industry that clients expect absolutely everything to be covered under their short-term insurance policies. And when a claim gets repudiated, the small print gets blamed. Or the insurer is seen as unwilling to pay out. CIB’s Executive Head: Sales and Marketing, Jon-Jon [...]

In Cover Magazine's June edition, Michael Winstanley, CIB Head of Engineering takes a deeper look into the Engineering sector with regards to the impact of Covid-19, the market as a whole, growth opportunities and some valid broker advice. Read the full Cover Magazine June edition

The Insurance Apprentice 2020 has come to an end and with that, the magazine is out! Let's take a look at what Elsa Jordaan, CIB Executive Head: Claims and Legal has to say about why you would want to join this amazing industry which is not only diverse, innovative and [...]

The Office of the Short Term Ombud (“OSTI”) published its annual report for 2019 - with the mission of resolving short-term insurance complaints fairly, efficiently and impartially. CIB has claimed their best OSTI results yet - take a look at what CIB has managed to achieve from a complaints, overturn [...]

What happened During the last couple of months, the insurance sector has been overwhelmed with enquiries related to the Covid-19 pandemic. Brokers and insurers have been flooded with calls on whether the national lockdown and the subsequent business interruption would be covered. It is not specific to South Africa only [...]

It was Winston Churchill that first said: "Never let a good crisis go to waste".  What a season and what a year for The Insurance Apprentice.  As a first-time sponsor CIB are proud to support this great initiative that brings excitement to the insurance industry as well as a provides a platform for [...]

CIB SPEAKS TO INSPIRATIONAL MEMORY ZIMBA, RUNNER UP IN THIS YEARS INSURANCE APPRENTICE As a first time sponsor of The Insurance Apprentice, CIB took the opportunity to speak to this years Runner Up and recipient of the CIB sponsored prize, Memory Zimba, Actuarial Manager at Safrican Insurance Company, to say [...]

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