CIB offers a full range of benefits

and services to policyholders that

have selected the benefit as applicable

to their insurance policy:


HOME ASSIST
In the event of home
assist emergencies
BENEFITS

  • Burst geyser
  • Plumbing
  • Break-in / Glass replacement
  • Locksmith
  • Electrical repairs
  • Appliance repairs

ROAD ASSIST OR
MOTOR ASSIST

Tow-in service to the nearest
approved dealership
(if under warranty), repair
centre or panel beater
following an accident claim

BENEFITS

  • Mechanical or electrical breakdown
  • Flat tyre (assistance with change of tyre)
  • Battery assistance jump start only
  • Fuel assistance voucher of R200
  • Locksmith
  • Emergency car hire and accommodation

FIRE ASSIST
This benefit offers fire response services nationally where available.

If a fire emergency arises, CIB policyholders can access the Fidelity SecureFire benefit by saving the following emergency contact numbers:

Save the toll-free 24/7 Fire Emergency Line: 086 007 0700

Or simply scan the QR code above to send us a WhatsApp

BENEFITS

  • Rapid response time for all covered areas
  • 230+ qualified crew on standby 24-7
  • Access to over 600 deployment resources,
    including access to over 32 fire engines
    strategically located within South Africa
  • Access to a variety of small and large
    vehicles to different terrains and
  • challenging locations with sprinkler and
    hydrant hook ups
  • FireBlock technology to boost water
    capacity
  • Lithium extinguishers for specialised fires
FIRST
RESPONDERS

600 Officers deployed countrywide Each officer is equipped with a Fidelity
SecureFire Backpack (300-bar pressure, 15m spray range) and lithium extinguishers for specialised fires, enabling them to combat various fire types, assist in evacuations, and provide security for clients and response teams.

SECOND
RESPONDERS
61 Vehicles deployed countrywide
Each vehicle is equipped with a
700-liter water tank, volume-based
pump, hydrant and sprinkler hookups,
FireBlock gel (boosting water capacity
to 3,000 liters), firefighting equipment,
and PPE, serves as crucial backup by
enhancing firefighting capabilities and
supporting first responders with
additional resources.

THIRD
RESPONDERS
32 Fire Engines deployed
countrywide.

CIB policyholders can access the CIB helpdesk by contacting one of the following toll-free
emergency numbers as applicable to the product they have selected:

Personal Lines and
Commercial Lines clients
(+27) 860 104 952

Vertex clients
(+27) 860 888 889

Specialised
Buildings clients
(+27) 861 225 225

CIB Assist
WhatsApp
(+27) 87 240 7080

Download
our app on